Merch Story coordinates custom merchandise, corporate gifting and branded-product quotations for business buyers with delivery requirements in more than one Indian city. This page explains the current specialist-managed workflow for planning a multi-city order; it does not claim that automatic nationwide fulfilment or a fixed delivery SLA is available for every item.
One buying brief, many delivery destinations
A multi-location order begins with one approved SKU list, logo/artwork version and location-by-location quantities. This reduces mismatches between city requirements and production batches. For example, an HR department could request the same approved polo, notebook and lanyard pack for team locations in Delhi, Bengaluru and Hyderabad, with quantities and dates defined independently.
Download the multi-city allocation CSV template. The template contains only column headers; never put private recipient information into a public form. Complete details should be shared with the Merch Story team through the agreed quotation process.
Information required before accepting an order
- Master brief: company, product descriptions or links, overall quantities, artwork, budget range, required dates and packing preferences.
- Location allocation: destination code, city, state, PIN code and quantities by item. Confirm delivery addresses through the agreed private procurement channel.
- Supplier and production feasibility: per-product MOQ, raw material/size availability, mockup, sample requirement, final packing specification and approved schedule.
- Commercial sign-off: product charges, GST, packing, freight, any multiple-dispatch charges and payment/credit terms where available.
How multi-city dispatch is coordinated
- Quote and approval: verify product specifications and get written client approval for artwork, quantities, dates and total delivered cost.
- QC and segregation: review sample or QC photos where applicable, then plan cartons or recipient packs by location code.
- Dispatch manifest: reconcile quantities packed against destination allocations before release to the selected carriers.
- Tracking and exceptions: record consignment identifiers where provided, investigate shortages or damage, and share resolution steps with the buyer.
- Completion: reconcile destination-level dispatch and delivery evidence, final invoices and unresolved exceptions.
Operational status: multi-city enquiries, written quotes, allocation plans and manually coordinated dispatch are the initial workflow. Automated branch ordering, stock reservations, live courier integration and service-level guarantees require separate rollout and testing; this page does not represent those features as live.
Suitable bulk product programs
- Company uniforms & workwear with branch-wise sizes and quantities.
- Logo lanyards & ID accessories for new branches or distributed events.
- Conference kits & event merchandise for multi-city roadshows.
- Dealer & distributor gift programs with tiered allocations.
- Custom packaging & mailer boxes quoted for destination-specific requirements.
Common fulfilment questions
Are deliveries automatically available to every PIN code?
No. Destination coverage, carrier selection, box dimensions, urgency and freight are confirmed for each order. Some custom orders may ship in multiple batches and need a written plan.
Can different cities receive different kit quantities?
Yes, the order brief can include per-city or per-site quantity splits, subject to supplier packing and shipping feasibility. Maintain one approved product/artwork version for any items intended to match across locations.
Can I provide employee names and home addresses in the CSV?
Use the downloadable CSV initially for aggregate site allocations only. Recipient addresses and contact details, if genuinely needed for an approved order, should be exchanged only via an agreed secure process with limited authorized access.
What if a destination reports damaged or missing goods?
Record the order and shipment reference, location, affected quantities and photographic evidence where appropriate. The team can investigate with the supplier and carrier and confirm remedies under agreed order terms.
To start, request a multi-city merchandise quote with your city allocation template. For a geographical overview, read our existing corporate gifting by city guide.