Returns Policy
Themerchstory.com goes to great lengths to ensure that all orders are filled accurately
and on time and are of the highest quality. Accordingly, themerchstory.com accepts
returns and will refund the payment if and when customers are disappointed by
themerchstory.com merchandise for one of the following reasons: (a) the blank items
themselves are materially flawed; (b) Manufacturing & Printing defect (i.e., the printing
or embroidery) or (c) the design of the final product is materially different from the final
design submitted by the customer.
Cancellation Policy
For Standard Delivery orders, you may change or cancel your order within twenty-four
(24) hours of submitting your order or before raising the PO or before paying us the
advance amount.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery




Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.




We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {[email protected]} and send your item to: {A-7, House Number-215, Near Jasola Sports Complex, below Hotel Jasram Heritage Inn, Pocket 10B, Jasola Vihar, New Delhi, Delhi 110025}.


Shipping returns


To return your product, you should mail your product to: {A-7, House Number-215, Near Jasola Sports Complex, below Hotel Jasram Heritage Inn, Pocket 10B, Jasola Vihar, New Delhi, Delhi 110025}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Standard Shipping Time is 7-15 Working Days after the advance.




Need help?


Contact us at {[email protected]} for questions related to refunds and returns.